Help

The first thing you need to do is find something that you wish to order!

You can use our Search function (Simple or Advanced) to find something based on keywords or its description, or you can Browse within manufacturers. You can also use the predefined searches to look for products within specific areas (e.g. Maths games) or Australian Made products.

On the left of the screen, you will see a series of text descriptions of manufacturers, for example: Bioviva Sarl. You can click on one of these to see all of products available from that manufacturer. If it is a large group, there will be a small arrow next to the manufacturer name, and when you position your cursor over this manufacturer, it will expand out to a group of subcategories. You go straight to this subcategory, or go to the main entry and navigate down to the sub-categories. Hint! - don't assume that all of the items for a manufacturer are contained in sub-categories. There are often items at the manufacturer level.

You can order an item from the list by clicking on the order button next to the item, after confirming the quantity. By default, the order quantity is set to the ship unit quantity, however as you know, you can order split carton quantities.

Alternatively, you can click on a product of interest (click on the photo or the [More Info] link ) and check that the product fits your needs. If unsure, most products contain a link to a product web site where more detailed information can be obtained. You can order an item from this description page by clicking on the Add to Cart button, again after checking the quantity is correct.

We provide as much information as is reasonably possible about our products, including in many cases multiple large images. You can view our guide to the information contained on each detail page by clicking here. (Requires Acrobat Reader)

Don't Panic. Remember all orders are tentative. You can remove items or adjust quantities before finalising your order.

Each time you select an item for purchase, you will see the status of your shopping basket updated in the top left hand corner.

When you have finished shopping, click on View Cart button at the top of the page.

If you need to amend any quantities, change the quantity and click on the button for your changes to take affect. To remove an item, click on the button next to it.

When all looks OK, click on the Checkout >> button at the bottom of the list.

You will now be taken through the two steps of finalising your order.

  1. Select Order Processing Method. You have two options available to you, so you can choose the one that best suits your preference:
    • If you already have an account with us, you can just order against your account.
    • If you do not have an account, or you choose not to use it, you can place a proforma order and we will contact you to arrange payment
  2. Whichever method you use, we will then ask you to confirm your details, so we know where to send your order and will then present you will a screen to finalise your order, based on the payment method selected.

If you select to order proforma, you will be presented with details of your order and the advice that we will contact you about payment - of course you can contact us first!

For order on account, we will fax you a copy of the invoice once completed (which will include the shipping charge) and fax this to you before dispatching the goods.

Once your order is received, we will usually process it the same business day. If there are expected to be any delays, we will contact you via the email address or telephone number provided on the Order Form.

You can also check the status of your order by logging in and clicking on the Order Status button at the top of the page.

Divisible by Zero Pty Ltd
ACN 082 668 862